Patient Information Leaflet
59 Grasmere Avenue
Fax: 01753 553745
Practice Website Address:
“We aim to provide a high standard of medical care in a friendly and professional manner”.
THIS LEAFLET CONTAINS INFORMATION ABOUT THE SERVICES AVAILABLE TO PATIENTS
Making an Appointment:
These can be booked in person or by ringing 01753 579803. Standard routine appointments can be pre-booked in advance to see a doctor or a nurse for a new or existing non –urgent problem. Appointments are for ten minutes and are for one problem only. If you have more than one problem or your problem is complex, or you need more time, please ask the reception for a double appointment or an appointment for the cluster.
On the day appointments:
Some Doctor appointments are made available daily at 8am for morning and at 3pm for the evening appointments.
You can arrange an appointment for a telephone consultation instead of coming into the surgery. You can book a telephone consultation with a doctor of your choice.
This service enables you to talk to the doctor about your problem. The triage doctor may then decide that you need to attend the surgery to see the doctor if you have an urgent problem.
Young Children :
Children under the age of two years will be seen on the same day for urgent problems either in the morning or the afternoon. On Monday and Friday, three afternoon appointments are available for children under 16 years.
Practice Opening Hours:
Monday to Friday: 8:00 am – 6:30pm
Extended Hours : By prior telephone consultations only
Monday, Tuesday, Thursday, Friday from 6.30pm to 7.00 pm.
Prior appointments can be booked for Saturday/Sunday at the central cluster at 91 Stoke poges Lane, Slough, SL1 3NY.
If you require an appointment kindly ring the surgery and ask for an appointment.
Please note that one afternoon a month the surgery is closed for staff training. These dates are posted up at the surgery one week in advance and on the practice website at www.kumarmedicalcentre.co.uk.
OTHER SOURCES OF HELP:
Slough Walk in Centre, Upton Hospital, Albert Street, Slough, SL1 2BJ.
Telephone Contact Number: 01753-635505
Opening Hours 8am -8pm every day.
No appointment necessary.
No service for children aged under two
AFTER OUT OF HOURS WHEN WE ARE CLOSED
What to do between 6.30pm and 8am, at weekends and on bank holidays.
During these hours for non- urgent problems ring NHS111 for medical advice or assistance. This is a free phone number and requires no dialing code-just call 111 from any phone.
In a life threatening emergency, please ring 999 and ask for the Ambulance service.
Home visits are only offered to patients housebound for medical reasons and are undertaken at the doctor’s discretion.
Every effort should be made to attend the surgery as more comprehensive care can be given. However, home visits can be arranged for those patients too ill to attend the surgery. Please use the service thoughtfully, and ring during surgery hours only, unless it is an emergency.
Patient Messaging and reminder service :
This is a new text messaging service that will be sent by the practice for a reminder of an upcoming surgery appointment.
You will not be charged for any incoming messages from the surgery to your mobile phone and any replies to the surgery will be charged at your standard network rate.
If you are no longer able to keep your appointment, please cancel as soon as possible to enable someone else to see the doctor. With the help of the new text messaging service you will be able to CANCEL any unwanted appointments.
VISIT YOU PHARMACY
Pharmacies can be found in all supermarkets and bear your home. They offer a range of over the counter remedies and provide expert and confidential advice.
Pharmacists are a highly trained and trusted source of health advice for minor health problems and minor illnesses like sore throats, coughs and colds. Your local pharmacist can:
- give you expert advice to help with symptoms of coughs, wheeziness, colds or sore throats
- see you without an appointment, and often when your GP practice is closed
- advise you on whether you need to see your GP
- speak to you privately in a consultation area where other people can’t hear about your health problems
- help you manage a long-term condition (if you have one), such as diabetes.
- Bites, stings and headaches.
Prescriptions can be obtained by personal request, on line or by post.
If you are on a regular medication, you can request your new supply in one of the following ways:
By leaving your repeat prescription request form (i.e. The green tear off slip with your prescription) in the repeat prescription box provided near the reception.
Please ensure that the items you require are requested clearly, by ticking the appropriate box on the repeat request form. If you do not have a repeat request form, please ask the receptionist to print a repeat card for you.
By Post :Prescriptions can then be collected at the front desk or they can be sent to your home if you send a stamped self- addressed envelope with the request.
You will need to allow two clear working days before collecting your prescription or you can nominate to collect your prescription direct from your preferred community pharmacy.
We do not accept prescription requests by telephone because of the potential for error.