Kumar Medical Centre59 Grasmere AvenueSloughBerkshire, SL2 5JETel:
You can cancel your appointment by ringing 01753 579803.
You can cancel your appointment by sending us a text message on email@example.com. You will need to provide your full name, dob and appointment details.
You can cancel your own appointment on line if you are registered with Vision Online services. For details to register with online services ask at the reception desk.
You can now cancel your appointment online using our secure online form provided it is more than 24 hours ahead. CLICK HERE.
For appointments in under 24 hours please contact reception.
There are several types of appointments available for both the doctors and nurses. If you contact the reception, they will help you to access the most appropriate one for you.
Availability of Appointments:
If you are unwell and need to be seen the same day, please contact the practice. One of our doctors will discuss your condition with you and advise accordingly. If appropriate, the GP will arrange an emergency appointment for the same day.
While we endeavour to keep all appointments to time, consultations can take longer than normal and this impacts on the appointments of other patients. We will keep all patients informed if the surgery is running late and request that you understand the reasons for this.
The Practice is now offering patients the option of booking an appointment online. Patients aged 16 years or over must register in person for this service. You will be issued with an online booking registration letter which includes a pin code and an access ID. You must then register your details on the 'Patient Access' website within two weeks in order to use this service.Please speak to reception staff for further details.
Evening and weekend appointments are available with GPs and other healthcare professionals for people who find it difficult to take time off work or have other commitments during day time hours.
The following evening and weekend appointments are available with local GPs,nurses,healthcare assistants and phlebotomists (blood tests )at Bharani Medical Centre in Lansdowne Avenue, Slough, Sl1 3SJ.
Monday to Friday from 18.30 -20.00
Saturday from 9.00-14.00
Sunday from 9.00-14.00
Please contact Kumar Medical centre to book your appointment in advance.
This service cannot accept walk in patients.
We request that every effort is made to attend the practice as more comprehensive care can be given in a clinical setting. Home visits are available and are made at the discretion of the GP. If you request a home visit, one of our GPs will discuss your condition with you further and arrange for you to be seen. Home visits are also available for those patients who are too unwell to attend the surgery.
If you require telephone advice from our doctors or nurses, we are happy to speak with patients over the phone. However, the receptionists are requested to only contact the doctor while they consultating with other patients in the case of an emergency and therefore the receptionist may ask you about the reason for your call.
Should a healthcare professional not be able to speak with you immediately, please leave a telephone number with the receptionist. One of our GPs or practice nurses will ring you back as soon as possible.
Please telephone the surgery at any time during working hours to make an appointment to see your preferred doctor, nurse or any other member of our clinical team. Let your preference be known to the reception staff when making your appointment. We will endeavour to make the appointment with the doctor of your choice but this may not always be possible.
Please remember that each appointment is for one patient only.
If you are unable to attend your appointment or no longer require the appointment, please contact Kumar Medical Centre as soon as possible. By cancelling your appointment early, we are then able to offer the appointment to another patient.
Any child under the age of 14 should be accompanied to the practice with their parent/guardian.
At Kumar Medical Centre, we always aim to answer the telephone promptly and courteously. However, we receive a large volume of calls throughout the day and will do our best to answer your call as soon as possible.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Patient On-Line Services:
We offer the facility for all patients over the age of 18 years who have their own e-mail address to use the following patient on- line services.
If you have not registered with the practice to use these on- line services, please ask at the reception. Please bring two forms of Id (one to be photographic) to register for on line services.
On Line Appointment booking :booking and cancelling of appointments
This SMS appointment reminder service is used for reminding patients of their forthcoming appointments at a pre-determined time before their appointment. If the appointment is no longer needed the patient can text back Cancel which will directly interface within the practice clinical system and free the appointment for rebooking. To receive this service, please ensure that you provide the practice with your updated mobile number. Messages can only be sent to patients with a mobile number registered with the practice.
This feature has helped to reduce the number of DNA’s and helped increase patient access
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